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What's with my order?


  • Delivery
  • Checkout
  • Payment
  • Returns
  • Delivery
  • Shipping and payment is carried out worldwide.
    For delivery to any locations in Russia in the "City\region" field specify your region/territory/republic.

    Delivery calculator
    Customer pickup

    You can pick up your order yourself in the office here: Moscow, Kropotkinskaya metro station, Nashchokinsky per., 10, ежедневно с 10:00 до 22:00 (МСК)
    Phone number: 8 (800) 500-40-60, 8 (495) 150-40-60.

    Worldwide shipping!

    You will be offered available delivery methods on the checkout page EMS, DHL. Under each of the available methods, the delivery price will be indicated. After choosing a delivery service, the price for it is automatically included in the price of your order.

    Please note that the delivery is directly related to the postcode that you specify.

    Carefully check all entered data. In case of incorrectly specified data, the cost of your delivery can be calculated incorrectly.

    According to the accepted offer contract, after paying for the order, the customer has no right to change the delivery method, all changes about the delivery method are made at the customer's instruction strictly before payment.

    EMS Russian Post

    EMS Russian Post is a branch of the Russian Post, which provides express delivery services in Russia and 190 countries. Delivery is based on the "door to door" principle: your order will be accepted by a courier and delivered to you personally. When placing an order, please indicate the current phone number so that a courier can contact you. If necessary, you can track the status of the order on the official EMS website.

  • Checkout
    1. Choose the amount of products you like and click Shopping bag BUY
    2. You can continue choosing or go to the sectionShopping bagSHOPPING BAG
    3. If you are sure about your order go to the sectionShopping bagSHOPPING BAG and click  CHECKOUT
    4. On the checkout page fill in and check all entered data:
    5. You need to enter your Name, Surname, E-mail, specify delivery address:
    6. Choose a convenient method of delivery.
    7. You will be offered a choice of available delivery methods. Under each of the available methods, a delivery price will be indicated.
    8. To pay for the order, click the button "Checkout and go to payment".
    9. Then you pay for the order in a convenient way for you. The maximum payment period is 2 hours. If payment fails within 2 hours, the order is cancelled, and the products are automatically returned to the store.

    Worldwide shipping
  • Payment
  • Payment for the order is carried out on the checkout page through the payment systems of the site or with the help of PayPal.

    Description of the payment process

    Payment is made through the authorization server of the Processing Center of the Bank using Bank credit cards of the following payment systems:

    • VISA International
    • MasterCard World Wide
    Data transfer process description

    To pay for the purchase, you will be redirected to the payment gateway of PAO "Sberbank of Russia" to enter the details of your card. Please prepare your plastic card in advance. Connection with the payment gateway and transfer of information is carried out in a secure mode using the SSL encryption protocol.

    In case your bank supports the technology of secure Internet payments Verified By Visa or MasterCard Secure Code, you may also need to enter a special password for payment. Methods and the possibilities of obtaining passwords for making Internet payments you can check with the bank that issued the card.

    This site supports 256-bit encryption. Confidentiality of the reported personal data is provided by PAO "Sberbank of Russia". The entered data will not be provided to third parties, except as provided by the legislation of the Russian Federation. Carrying out payments on bank cards is carried out in strict accordance with the requirements of Visa Int. payment systems and MasterCard Europe Sprl.

    Payment process description

    When choosing a method of payment with the help of a plastic card, the payment for the order is made immediately after its checkout. After completing the order in our store, you will need to click on the button "Payment by bank card", while the system will switch you to the page of the authorization server where you will be asked to enter your plastic card details, initiate its authorization, and then return to our store with the button "Back to the store." After you return to our store, the system will notify you of the results of authorization. If the authorization is confirmed, your order will be automatically executed in accordance with the conditions set by you. In case of refusal to authorize the card, you will be able to repeat the payment procedure.

    Cancelling an order

    If you cancel the items from the already paid order (or when you cancel the whole order), you can order other products for the same sum of money, or return the entire amount to the card by first writing us via e-mail.

  • Return policy
  • Regulations from the offer contract:

    10. Return and exchange

    10.1. Return of the Product of proper quality is possible within 14 calendar days, excluding the day of its purchase. The customer can decline the whole order, it is not allowed to decline only certain positions. The integrity of the factory packaging of the product must be preserved.

    10.1.1. The Customer's requirement to exchange or return the Products of the proper quality is subject to satisfaction if the Products were not in use, its consumer properties are preserved and there is evidence of its obtaining from the Seller.

    10.1.2. The list of products that can not be exchanged or returned on the terms indicated above is determined in accordance with the procedure established by law or other legal acts.

    10.1.3. The list of products not subjected to exchange on the terms specified in clause 10.1.2 of this Agreement:

    - Personal hygiene items (toothbrushes, hairbrushes, hair clips, hair curlers, wigs, chignona and other similar products);

    - Toiletries.

    This list is not all-inclusive and is determined in the order established by               point. 10.1.2. of the actual agreement

    10.2. Return of damaged products

    10.2.1. The received Products must correspond to the description on the Site. The difference in design or design elements from the description on the Site is not a sign of inadequate quality.

    10.2.2. The layout and contents of delivery, as well as the completeness of the entire Order, must be checked by the Customer at the time of receipt of the Products.

    10.2.3. At delivery of the Products the Customer signs the receipt, than confirms full completeness of the order and absence of claims to quantity and layout of the Products.

    10.2.4. After the receiving of the Products, claims for external defects of the products, its quantity, completeness and vendibility are not accepted.

    10.2.5. If the Customer has been given the Products of improper quality and the other has not been agreed in advance by the Seller, the Customer has the right to use the provisions of Enaction 18 of the Consumer Protection Act.

    10.2.6. When returning the Products, the Customer has to send a letter to order@elenakrygina.com and provide the order number and reason for the return.

    10.2.7. The refund is carried out by bank transfer by transferring the relevant amount to the bank account specified by the Customer. The time limits and procedure for refund of the Products of inadequate quality are specified in subclause 11.2 of this Agreement.

    10.2.8. In case the Customer discovers any deficiencies in the products and demands exchange, the Seller must replace such Products within 7 days from the date of the present demand and, if necessary, have an additional quality control of such Products by the Seller (carrying out expert examination) - within 20 days from the date of the said requirement.

    осталось --мин.
    на оформление корзины с Krygina Box.
    Успейте купить что-нибудь еще в Магазине
    и сформируйте заказ с общей доставкой!
    Оформить Продолжить покупки
    ваша kryginabox
    не оформлена :(
    Коробочка автоматически удалена из корзины и доступна для покупки другими пользователями
    осталось --мин.
    на оформление корзины с Krygina Box Lego.
    Успейте купить что-нибудь еще в Магазине
    и сформируйте заказ с общей доставкой!
    Оформить Продолжить покупки
    ваша Krygina Box Lego
    не оформлена :(
    Коробочка автоматически удалена из корзины и доступна для покупки другими пользователями
    Обратный звонок