We are always here to answer any of your questions about Krygina Cosmetics!

Help

  • FAQ
  • Shipping
  • Returns
  • Payment
  • Tracking

FAQ

What cards do you accept?

We accept all payment cards.

An item is out of stock. How do I know when it becomes available?

Press the button “Subscribe” on the item page and we will send you an email once the product is back in stock.

Can I pick up my order in person?

After you make a payment and once your order is ready, you will receive an email. After that, you can pick up your order from our little house at Naschokinskiy.

Working hours

You can place and pay your order at any convenient time. Pick up point is open daily from 10:00 to 22:00, at the following address: 10 Naschokinskiy pereulok, Moscow.

 

Shipping

a:2:{s:4:"TEXT";s:4808:"Delivery information

We ship worldwide.
For shipping to:
— a city in Russia, specify in the field;
— a town/village in Russia, specify in the field;
— another country, specify in the field.

Pick up:
You can pick up your order at our office: Moscow, Kropotkinskaya metro station, 10 Naschokinskiy pereulok. Tel.: +7 (800) 500-40-60, +7 (495) 150-40-60.

We offer worldwide delivery!

At the checkout you will see available delivery options: PickPoint, Bringo, CDEK, EMS, Russian Post. Fees are stated next to each option. Once the delivery method is selected, the fee will be included into the order total.

Be informed that we deliver to your zip code so please state it correctly or choose in the following link.
Please ensure that the delivery information is stated correctly to avoid errors in fees calculations.
According to the accepted public offer, the customer is not able to change the delivery option once the payment is processed. All the necessary options must be selected before the payment.

Boxberry
Since 2010 Boxberry delivers orders to all regions of Russia. Boxberry is a reliable service that delivers with comfort and on time.

Delivery to a pick up point
This is a convenient and non-expensive option. Choose a Boxberry pick up point next to your house or office and get your order on your way home, to work or at lunch time. Points are easy to find thanks to their convenient situation and colorful signs. Collect your order within minutes avoiding long lines or complex paperwork. Find out about pick up points and working hours at the Boxberry website.

Courier delivery
Get your order delivered to your hands with maximum comfort. Once your order has arrived in your town, you will receive an SMS notification. Boxberry operator will contact you to confirm the date and time of delivery. Couriers deliver on working days only. You will be contacted 30 to 60 minutes before their arrival.
You can track your order status 24/7 using the tracking service at the Boxberry website.

PickPoint postamats
We recommend! PickPoint postamats is an alternative to post and courier services. Your order will be delivered into a post box of a selected postamat within 3 to 4 working days. Once the order is delivered, you will receive an SMS notification stating the number of your post box and an activation code. This is confidential information that should be available only to you and your trustee. You can collect your order within 3 working days at any time, using one of the terminals that are usually installed in shopping centers. According to our experience, this is the fastest shipping method.
Having chosen PickPoint delivery option, you will be offered to pick a convenient postamat on a map. Once a postamat is selected, the address field will be filled automatically.

BRINGO
Bringo is a courier service that offers express order delivery in cities. An available ‘bringer’ will deliver your parcel in any weather, on any day and at any time (including week-ends and holidays). Bingo provides tracking service – you can track your order using an identification number.

CDEK
CDEK courier service operates in Russia and offers delivery 'to door'. As soon as your order is received by the service, you will be contacted to confirm the date and time of delivery. If you wish to find out information about your order, email us at order@krygina.com. Having chosen this shipping option, please make sure your destination information is filled in correctly.

Please note:
This delivery option is available for Russia only.

EMS Russian Post
EMS Russian Post is a branch of the Russian Post that offers express delivery in Russia and 190 world countries. This is a 'door-to-door' delivery option: your order will be picked up by a courier and delivered to your doorstep. Please state the correct telephone number at the checkout for the courier to contact you. You may track your order status at the EMS website.

Russian Post
Russian Post is the national post operator. Your order will be delivered to your local post office. To find out estimated shipping time and to track your order, please use the official Russian Post website. The payment is processed by the operator when you collect your order.
Please note that from our experience this is the slowest shipping option.";s:4:"TYPE";s:4:"HTML";}

Returns

a:2:{s:4:"TEXT";s:3278:"

Regulations from the offer contract:

10. Return and exchange

10.1. Return of the Product of proper quality is possible within 14 calendar days, excluding the day of its purchase. The customer can decline the whole order, it is not allowed to decline only certain positions. The integrity of the factory packaging of the product must be preserved.

10.1.1. The Customer's requirement to exchange or return the Products of the proper quality is subject to satisfaction if the Products were not in use, its consumer properties are preserved and there is evidence of its obtaining from the Seller.

10.1.2. The list of products that can not be exchanged or returned on the terms indicated above is determined in accordance with the procedure established by law or other legal acts.

10.1.3. The list of products not subjected to exchange on the terms specified in clause 10.1.2 of this Agreement:

- Personal hygiene items (toothbrushes, hairbrushes, hair clips, hair curlers, wigs, chignona and other similar products);

- Toiletries.

This list is not all-inclusive and is determined in the order established by point. 10.1.2. of the actual agreement

10.2. Return of damaged products

10.2.1. The received Products must correspond to the description on the Site. The difference in design or design elements from the description on the Site is not a sign of inadequate quality.

10.2.2. The layout and contents of delivery, as well as the completeness of the entire Order, must be checked by the Customer at the time of receipt of the Products.

10.2.3. At delivery of the Products the Customer signs the receipt, than confirms full completeness of the order and absence of claims to quantity and layout of the Products.

10.2.4. After the receiving of the Products, claims for external defects of the products, its quantity, completeness and vendibility are not accepted.

10.2.5. If the Customer has been given the Products of improper quality and the other has not been agreed in advance by the Seller, the Customer has the right to use the provisions of Enaction 18 of the Consumer Protection Act.

10.2.6. When returning the Products, the Customer has to send a letter to order@krygina.com and provide the order number and reason for the return.

10.2.7. The refund is carried out by bank transfer by transferring the relevant amount to the bank account specified by the Customer. The time limits and procedure for refund of the Products of inadequate quality are specified in subclause 11.2 of this Agreement.

10.2.8. In case the Customer discovers any deficiencies in the products and demands exchange, the Seller must replace such Products within 7 days from the date of the present demand and, if necessary, have an additional quality control of such Products by the Seller (carrying out expert examination) - within 20 days from the date of the said requirement.";s:4:"TYPE";s:4:"HTML";}

Payment

Order payment is processed on the checkout page through the payment system Robokassa (for customers from Russia) or PayPal (for customers from other countries).

Available methods of payment:
Digital wallets: Qiwi, Yandex Money, Webmoney, and others.
Internet bank: Alfa-Bank, VTB, Promsvyazbank, and others.
Bank cards: MasterCard, VISA, MIR
Qiwi-terminals
Mobile operators: MTS, Beeline, Tele2, Letai
Shops: Euroset, Svyaznoy

Order cancellation
After cancelling a part of an order (or an order in total) you can reorder goods for the same amount of money or get a refund on your bank card by contacting us via email.

Tracking

What's with my order?

  • Sign in
  • Registration